ATA Magazine

Email wisely, connect deeply

Email communication in today’s classrooms

Painterly illustration of a flying envelope

We’ve all been there. An email arrives from a parent or colleague, leaving a pit in our stomach. It could be about an incident with a student, a conflict with a parent or staff member, or any number of issues that produce a sense of dread. In that moment, it can feel tempting to fire off a quick reply, but this can create a flurry of messages that leaves both people feeling angry, hurt or anxious.  

Though email may be considered ancient compared to other digital tools such as text messaging, social media and apps, it remains a primary source 
of communication in most schools. 

When dealing with a sensitive or difficult situation, however, emailing is not the best choice of communication tools. Heightened emotions create a high risk that messages could be misinterpreted. Since relationships are key in such situations, a phone call, online meeting or in-person meeting are much better choices to clarify a situation and build understanding. 

Reasonable limits 

Schools and school districts can create more optimal conditions through thoughtful email policies. For example, one Alberta school has a policy that states that a reply can be expected within 24 hours on school days (excluding weekends and holidays) and to call instead if the situation requires immediate attention. This ensures that the sender receives a timely response while also allowing teachers to rest and recharge. 

Teachers' use of email is complicated by their concern for their students, families and coworkers. As a result, setting limits on when and how we read and respond to communications may be tough. One size does not fit all, but it starts with being mindful about how we use email and other digital communications tools.

Email for teachers

Some dos and don’ts 

Email dos 

  • Use email to exchange information that is straightforward. 
  • Let parents and students know when you plan on checking messages. Consider keeping an out-of-office message as a reminder that you are working with students during the day and will not be able to reply immediately. 
  • Use email to provide information that is direct and factual, such as events and reminders. 
  • If you receive an angry or confrontational email, get advice from your principal or a colleague about how best to handle it. 
  • Respond in a timely fashion. 
  • Write in a professional, courteous manner. 
  • If you must email outside regular hours, consider using a 
  • delayed delivery message on evenings and weekends to avoid constant or needless email checking.
  • Be aware that your employer may monitor your email account. 
  • Follow your school district’s acceptable use policy.

Email don’ts 

  • Don’t rely on email alone to communicate. 
  • Establish relationships. 
  • Don’t use email to discuss a complex issue or one that 
  • has the potential to be misunderstood.  
  • Don’t spend all of your down time including breaks or preps at school responding to email. Our bodies and brains need down time to rest and recover to be at our professional best. 
  • Don’t write anything in an email that you wouldn’t want 
  • posted on your school’s bulletin board. 
  • Don’t cc anyone who does not need to be included 
  • and avoid “reply all” whenever possible. 

 

Cover of Book Computer Science K-12
Recommended resource

Computer Science K–12:
Imagining the Possibilities
Doug Bergman
Available through the ATA library.


Let’s get magazine-eee 

Follow these steps in Google Slides to create an engaging magazine cover: 

  1. Set page size to 8.5 x 11. 
  2. Choose a cover photo from Pixabay. 
  3. Use the shape tool to add a frame. 
  4. Change the frame colour to complement the photo. 
  5. Insert word art for the magazine title and summary. 
  6. Add article text boxes. 

These steps are explained in detail in a video created by Darren Maltais, a teacher with Black Gold School Division and a member of the ATA’s Education Technology specialist council. Maltais’s video also includes templates for inside pages, and his approach can be adapted to create projects such as infographics and social media templates.